At BuckPine, we stand behind every chew we sell. We know choosing the right treat for your dog isn’t always easy — sizes, chew strength, and preferences vary from dog to dog. If something doesn’t work out, we want to make the return process as simple and stress-free as possible.
Our Return Window
You have 14 days from the date of delivery to request a return. Items must be unopened, unused, and in their original packaging to qualify for a refund. We’re unable to accept returns requested after the 14-day window has closed, so please reach out as soon as you know an item isn’t right for you.
What Can Be Returned
Unopened bags, boxes, and multi-packs of bully sticks, antlers, and other chews are eligible for return as long as the packaging is sealed and undamaged. If you’ve purchased a bundle or multi-item set, all items in the bundle must be returned together.
What Cannot Be Returned?
For health and hygiene reasons, we cannot accept returns on:
Opened or partially used chews and treats
Products that have been chewed, even briefly
Items marked as final sale or clearance
Gift cards
If a product arrived damaged, defective, or different from what you ordered, this policy doesn’t apply — see the “Damaged or Incorrect Orders” section below, since we’ll make it right regardless of packaging condition.
How to Start a Return
Starting a return is simple:
Email us at support@buckpine.com with your order number and the item(s) you’d like to return.
Let us know the reason for your return — this helps us improve our products and packaging.
Our support team will confirm eligibility and send you a return shipping label or instructions within 1-2 business days.
Pack the item securely in its original packaging and ship it back using the provided instructions.
Once we receive your item, we’ll inspect it and notify you by email whether your refund has been approved.
Damaged or Incorrect Orders
Mistakes happen, and if we’ve made one, we’ll fix it fast. If your order arrives damaged, defective, or incorrect:
Contact us within 7 days of delivery
Include your order number and a photo of the issue
We’ll send a free replacement or issue a full refund — your choice
You will not be charged for return shipping in these cases, and there’s no need to send the item back unless we ask for it.
Refund Processing
Once your return is approved, refunds are issued to your original payment method within 5-7 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement. You’ll receive an email confirmation once your refund has been processed.
Return Shipping Costs
For standard returns (change of mind, wrong size, etc.), the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, BuckPine covers all return shipping costs.
Exchanges
Prefer a different size or product instead of a refund? Let us know when you contact support, and we’ll arrange an exchange once your original item is received and inspected — no need to place a separate order.
Order Cancellations
Need to cancel an order? Contact us as soon as possible. If your order hasn’t shipped yet, we can cancel it and issue a full refund. Once an order has shipped, it will need to follow our standard return process instead.
Wholesale & Bulk Orders
Wholesale and bulk orders are subject to separate return terms outlined in your wholesale agreement. Please contact your account representative or support@buckpine.com for details.
Questions About Your Return?
Our support team is always happy to help. Reach out at support@buckpine.com or visit our Contact Us page, and we’ll get back to you as quickly as we can.
