At BuckPine, we know your dog is waiting for their next chew, so we work hard to get every order out the door quickly and delivered safely. Below you’ll find everything you need to know about how we ship, what it costs, and what to expect.
Where We Ship
We currently ship to all addresses within the United States, including Alaska, Hawaii, and P.O. boxes. If you’d like to have an order shipped internationally, please contact us at support@buckpine.com and we’ll let you know if it’s possible for your location.
Processing Time
Orders are typically processed and packed within 1-2 business days of being placed. Orders placed on weekends or holidays will begin processing on the next business day. During high-volume periods (like holidays or major promotions), processing may take slightly longer — we’ll always do our best to keep things moving quickly.
Shipping Times & Rates
Once your order has shipped, delivery typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout based on your order weight and destination.
Free Shipping: Orders over $39 qualify for free standard shipping.
Standard Shipping: Flat-rate pricing available on orders under $39, calculated at checkout.
Expedited Shipping: Faster shipping options may be available at checkout for an additional fee, depending on your location.
Order Tracking
As soon as your order ships, you’ll receive a confirmation email with a tracking number and link. You can use this to follow your package every step of the way. If you don’t receive tracking information within 3 business days of placing your order, please reach out and we’ll look into it right away.
Shipping Delays
While we do everything we can to ship orders on time, occasionally delays happen due to weather, carrier issues, or high order volume. We appreciate your patience during these times and will keep you updated if we’re aware of any significant delay affecting your order.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout — we are not able to redirect packages once they’ve shipped. If you notice an error after placing your order, contact us as soon as possible at support@buckpine.com and we’ll do our best to update it before the order ships. BuckPine is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Stolen Packages
If tracking shows your package as delivered but you haven’t received it, please check with neighbors and building management first, as carriers sometimes mark packages delivered a bit early. If it still doesn’t turn up within 48 hours, contact us and we’ll help file a claim with the carrier or arrange a replacement.
Multiple Items & Split Shipments
If you order multiple items, they may occasionally ship separately depending on warehouse availability. If this happens, you’ll receive separate tracking numbers for each shipment at no extra cost to you.
Wholesale & Bulk Order Shipping
Shipping timelines and rates for wholesale and bulk orders may differ from standard retail orders. Please refer to your wholesale agreement or contact your account representative for specific shipping details.
Questions About Your Shipment?
Our support team is happy to help with any shipping questions. Reach out at support@buckpine.com or visit our Contact Us page.
